We offer various shipping methods at checkout, which include UPS, USPS and Fedex. Free ground shipping is available for orders over $60. Please allow 2-3 business days for our team to prepare and ship your order. Unfortunately, unexpected shipping delays may occur due to the COVID-19 pandemic. Olivo Amigo does not guarantee and cannot be held responsible for delivery dates provided by carriers.
Absolutely. Expedited shipping is available as an option during checkout.
Once your order ships out from our warehouse, it is the carrier’s responsibility to deliver the package. You can track your package or contact your carrier through their websites: USPS, UPS, Fedex.
If your package has been lost, stolen or damaged in transit, you should file a report with the corresponding shipping company. If you selected Route insurance you can file a claim here.
We offer Route Insurance during checkout. Route provides package protection that covers the cost of lost or stolen packages. To add/remove it, you can toggle the button on your checkout screen to select or deselect Route Shipping Protection.
• Lost package claims cannot be filed less than 7 days from the last carrier scan and must be filed within 30 days of the last carrier scan.
• Packages marked as “delivered” that weren’t received (“porch-pirating”) must be filed at least 5 days after delivery scan, but less than 15 days from the delivery date.
• All orders must be reported within 60 days of order date.
Unfortunately our carriers do not ship to P.O. Boxes. Please email us at email@example.com and our team will be happy to provide other recommendations.
Heat during transit is typically not an issue, as most orders arrive within 5 business days. If possible, we recommend shipping your order to a location. If you still have concerns, we would recommend selecting an expedited shipping option such as Fedex Overnight or 1 Day Shipping.
Absolutely! Olivo Amigo is a wonderful gift for birthdays, housewarmings, baby showers, graduations, or just because.
How thoughtful! We would be happy to add a handwritten note to your order for an added personal touch.
When your order ships, we will send an email with tracking information.
When you order a gift, the package will arrive with a packing list with no price included.
RETURNS AND EXCHANGES
To ensure the safety of our team during the COVID-19 pandemic, we are currently not accepting returns or exchanges. All sales are final.
Fresh, quality extra virgin olive oil is full of health and beauty benefits. Unfortunately, 69% of olive oils in U.S. supermarkets do not meet legal standards for extra virgin olive oil. At Olivo Amigo, we aspire to bring much-needed transparency to the market and to educate on how to identify good olive oil. You deserve to know what you’re putting in your body. Learn more on our Discovery page.
Olivo Amigo is a fantastic choice for any and all cooking methods, because of its extreme resistance to heat. Extra virgin olive oil is the most stable oil to cook with and can be heated to temperatures as high as 400 degrees fahrenheit.
While both are extra virgin olive oils, Joy and Vitality are made with different olives and feature different flavor profiles. Joy is made with Picual olives, with aromas of tomato and olive leave and delicate touches of almond and artichoke. Vitality is made with Nevadillo olives, with aromas of green grass and tomato and delicate tinges of fig and apple.
Yes, all Olivo Amigo products are 100% plant-based, gluten-free and vegan.
The best way to conserve extra virgin olive oil is away from light, air and heat. Our opaque UV-protected bottle assists in protecting your olive oil from the sun. We recommend not keeping Olivo Amigo too close to the stove when you are cooking and closing the bottle when you aren’t cooking.
Over time, exposure to air, heat and light will degrade your olive oil. We recommend using Olivo Amigo’s bottle within 4-5 months from opening date to fully benefit from its amazing health properties and wonderful taste.
Our olives are grown and produced with love and care, at a small family farm in Jaen, Spain. The olives are sustainably grown, produced in an organic mill and stored in an organic room. The products are then consciously shipped here to our California warehouse.
The Earth gives us what we need, and we are committed to giving back to it. Olivo Amigo bottles use eco-friendly inks and an ultraviolet drying system that reduces CO2 emissions. Use of plastic is kept to a minimum, and shipping boxes are recyclable and plastic-free.
“Olivo Amigo” is Spanish, and translates to “your friend the olive tree.” We believe that the best friends support and guide you to become the best version of yourself. We want to inspire our friends to find wellness in life and joy in food.
Spain is the largest producer of olive oil in the world, and olive oil is our most precious product. Olivo Amigo’s signature mosaic pattern is representative of Spanish culture, specifically inspired by the colorful mosaics of Park Güell in Barcelona. There is something magical about the Mediterranean lifestyle, which centers around color, flavor, happiness, gratitude and life. This is where we hope our olive oil will transport you, in every drop and every bite.
Have More Questions?
We’re here for you. Please email us at firstname.lastname@example.org.
Our customer service team is available from Monday to Friday 9am to 5pm PST.
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